ADA Title VI Complaint Procedure

All Points Transit (APT) is committed to ensuring that our transit system and services are accessible to everyone, including individuals with disabilities. If you believe that you have been discriminated against based on your disability or have encountered barriers to accessing our services, we encourage you to file a complaint.

Complaint Procedure

APT takes all complaints regarding discrimination and accessibility seriously. If you believe you have been excluded from participation, denied benefits, or subjected to discrimination due to your disability, you are encouraged to file a complaint within 180 days from the date of the incident.

Filing a Complaint

APT provides a complaint form to facilitate the filing process. This form is available by:
Calling our office at (970) 249-0128
Downloading this form

Investigation Process

Upon receiving a complaint, APT will:

Record and Assign: The complaint will be formally logged and assigned to an investigator for a thorough review.

Initial Contact (Step I – Verbal Grievance): You may express your concerns verbally to any APT employee. The employee will document the complaint and forward it to the Director, who will then make an effort to resolve the issue directly with you, either by phone or in person.

Written Complaint (Step II – Formal Grievance): If the issue is not resolved verbally, you are encouraged to submit a written complaint using the provided complaint form. The Director will review your submission, assign an investigator, and respond in writing within 7 days, detailing any corrective actions taken.

Appeal (Step III – Formal Hearing): Should you remain dissatisfied, you may request a formal hearing before the Board President of APT. This request should include all relevant documentation and correspondence related to your complaint. A hearing will be scheduled within 21 days, and a panel, potentially including the Board President and other members, will make a final decision within 7 days of the hearing.

How to Submit Your Complaint

Complaints can be initiated and submitted through the following channels:

Phone: Start the process by calling us at (970) 249-0128. Our team can guide you through the steps and provide assistance in accessing the complaint form.

Download the Complaint Form: Download the complaint form, which can be submitted via one of the methods below:

Mail: Complete the complaint form and mail it to:

All Points Transit
Attn: Gary Clark
PO Box 1416
Montrose, CO
81402

Email: Fill out the complaint form and email it directly to gclark@allpointstransit.org.
Fax: Send the completed complaint form via fax to (970) 249-4473.

For additional assistance in filing a complaint or if you have any questions, please call (970) 249-0128 and ask to speak with a manager.

Alternative Complaint Filing Options

While we encourage you to file your complaint with APT first to seek local resolution, you also have the option to file a complaint directly with the Federal Transit Administration (FTA) Office of Civil Rights:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590